Accessibility Statement

1 Our Commitment

We are actively working to ensure that our platform — including our website at logisticsandbeyond.co.ke, our web application, and all associated digital services — conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

This statement applies to all pages and features of the Logistics & Beyond platform. We review and update this statement annually or whenever significant platform changes are made.

2 Accessibility Standards

Our platform is designed and developed to conform to the following standards:

WCAG 2.1 Level AA is structured around four core principles. Our platform is designed to be:

• Perceivable — content is available to all senses. Text alternatives for non-text content, captions for media, and sufficient colour contrast throughout the interface.
• Operable — all functionality is available via keyboard. No keyboard traps. Sufficient time to complete tasks. No content that flashes more than three times per second.
• Understandable — text is readable, language is declared, navigation is consistent, and errors are clearly identified and described.
• Robust — content is compatible with current and future assistive technologies including screen readers, magnifiers, and voice input tools.

3 Accessibility Features

The following accessibility features are implemented across the Logistics & Beyond platform:

• Keyboard navigation — all interactive elements including forms, buttons, menus, and modals are fully operable by keyboard alone. Focus order follows a logical visual sequence.
• Skip navigation link — a "Skip to main content" link is available at the top of every page for keyboard and screen reader users to bypass repeated navigation.
• Screen reader compatibility — semantic HTML5 elements, ARIA landmarks, labels, and roles are used throughout to ensure compatibility with screen reader software.
• Colour contrast — all text meets or exceeds the WCAG 2.1 AA minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text.
• Text alternatives — all informational images include descriptive alt text. Decorative images are marked with empty alt attributes.
• Resizable text — text can be resized up to 200% without loss of content or functionality. The platform reflows gracefully at all zoom levels.
• Form accessibility — all form inputs are labelled, error messages are descriptive and associated with the relevant field, and required fields are clearly identified.
• Focus indicators — visible focus indicators are present on all interactive elements when navigating by keyboard.
• Language declaration — the HTML lang attribute is correctly set for all pages, supporting screen reader pronunciation and language-specific processing.
• Consistent navigation — navigation menus, headers, and footers are consistent across all pages of the platform.
• Session timeout warnings — users are warned before session timeouts and given the option to extend their session.
• Document accessibility — shipping documents, waybills, and other generated PDFs include accessible text layers where technically feasible.

4 Known Issues & Limitations

• Interactive maps — some route and corridor visualisation maps may not be fully accessible via keyboard or screen reader. We are implementing text-based alternatives for all map data.
• Data tables — complex bid comparison tables on the dashboard may not read in the optimal order with all screen reader configurations. Table header associations are being reviewed.
• Third-party widgets — our demo booking calendar and live chat widget are provided by third-party providers. While we have selected providers with accessibility commitments, some limitations may exist. Contact us directly at hello@logisticsandbeyond.co.ke if you experience barriers with these tools.
• PDF documents — some legacy document templates may not include full PDF accessibility tags. We are updating all templates to include proper heading structure and reading order.
• Video content — platform walkthrough videos currently lack closed captions. We are adding captions to all existing and new video content by Q3 2025.

If you encounter an accessibility barrier not listed here, please report it using the contact details in Section 8.

5 Assistive Technology Support

The Logistics & Beyond platform has been tested with and is designed to support the following assistive technologies:

• Screen readers — NVDA (Windows), JAWS (Windows), VoiceOver (macOS and iOS), TalkBack (Android)
• Voice control — Dragon NaturallySpeaking (Windows), Voice Control (macOS), Voice Access (Android)
• Screen magnification — Windows Magnifier, macOS Zoom, ZoomText
• Keyboard-only navigation — fully supported across all browsers on Windows, macOS, and Linux
• Switch access — basic switch access navigation is supported

For optimal accessibility, we recommend using the platform with an up-to-date version of Chrome, Firefox, Edge, or Safari alongside your preferred assistive technology.

6 Third-Party Content

Some content and features on the Logistics & Beyond platform are provided by third-party services. These include our payment gateway, demo booking system, and live support chat. While we select third-party providers with accessibility commitments, we cannot guarantee full WCAG 2.1 AA conformance for content outside our direct control.

If a third-party tool creates a barrier to your use of the platform, please contact us directly and we will provide an accessible alternative method to complete your task.

7 Mobile Accessibility

The Logistics & Beyond platform is fully mobile-optimised and designed to work with mobile assistive technologies including TalkBack on Android and VoiceOver on iOS.

• All touch targets meet the minimum size of 44×44 CSS pixels recommended by WCAG 2.5.5
• The platform supports both portrait and landscape orientation without loss of content
• Pinch-to-zoom is not blocked — users can magnify any page
• The platform functions correctly at the OS-level large text settings on both iOS and Android
• Gestures are not the only method to complete any task — all actions have tap or keyboard equivalents

Our dedicated iOS and Android apps are currently in development. Accessibility will be a core requirement of the mobile app specification, and this statement will be updated when the apps launch.

8 Feedback & Contact

We welcome feedback on the accessibility of the Logistics & Beyond platform. If you experience a barrier or have a suggestion for improvement, please contact us:

When contacting us, please describe the barrier you encountered, the page or feature where it occurred, the assistive technology or browser you were using, and your operating system. This information helps us investigate and resolve the issue efficiently.

9 Enforcement

If you have reported an accessibility barrier to us and are not satisfied with our response, you may contact the relevant regulatory body in your country. In Kenya, this includes:

• National Council for Persons with Disabilities (NCPWD) — the statutory body responsible for coordinating the affairs of persons with disabilities in Kenya
• Communications Authority of Kenya (CA) — responsible for digital accessibility standards in telecommunications and online services

We are committed to resolving all accessibility concerns directly and encourage you to contact us first so we can address the issue promptly.

10 Updates to This Statement

This Accessibility Statement is reviewed and updated:

• Annually, as a minimum
• When significant platform features are added or changed
• When new accessibility issues are identified and resolved

We are committed to continuous improvement of accessibility across the platform and will update this statement to reflect progress on known issues as they are resolved.